Term and Conditions

 

Introduction

These Terms and Conditions (“Terms”) govern your use of the website, products and services provided by Atex Sierra. By purchasing our products or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from purchasing our products and services.

Definitions

• “Products” refers to the items available for sale through our website or catalog.
• “Products” refers to the items available for sale through our website or catalog.
• “User,” “You,” “Customer” refers to any person or entity purchasing products or using services from Atex Sierra.

Products and Pricing

• All products offered by Atex Sierra are subject to availability. We reserve the right to modify or discontinue any product at any time without prior notice.
• We strive to provide accurate product descriptions and pricing. However, we do not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free. In the event of a discrepancy, we reserve the right to correct errors and update information.
• All prices are in INR and exclude applicable taxes, tariffs, duties and shipping fees.

Force Majeure

Neither party shall be held liable for any failure to perform or delays in the performance of any obligation under this agreement due to events beyond their reasonable control. Such events shall
include, but are not limited to:

• Natural disasters (earthquakes, floods, hurricanes, etc.)
• Acts of war, terrorism, or civil unrest
• Strikes, lockouts, or labor disputes
• Government actions or regulations, including changes in laws, taxes, tariffs, duties, etc
• Pandemics, epidemics, or other public health emergencies
• Supply chain disruptions, shipping delays, or transportation blockages
• Fire, explosion, or other catastrophic events

Notification of Force Majeure:  The affected party must notify the other party in writing as soon as reasonably possible, providing full details of the force majeure event and its expected duration. The party invoking force majeure will also provide reasonable evidence to support the claim of the event.

Suspension of Obligations:  Upon occurrence of a force majeure event, the affected party will be excused from performance of their obligations under this agreement for the duration of the force majeure event. This may include delays in product delivery, suspension of services, or failure to meet agreed deadlines.

Duration of Force Majeure: If the force majeure event continues for more than 90 days, either party may have the right to terminate this agreement without penalty by providing written notice to the other
party.

Mitigation Efforts: The affected party must take all reasonable steps to mitigate the impact of the force majeure event, including seeking alternative solutions or methods of performance where
possible.

Orders and Payment

• By placing an order with us, you offer to purchase the products subject to these Terms and Conditions.
• We accept payment via credit card, check, ACH and Wire. •
• Orders are subject to our acceptance. We reserve the right to refuse any order for reasons including but not limited to product unavailability, fraud prevention, or legal concerns.

Shipping and Delivery

• Atex Sierra. will ship products to the address specified by the customer during the checkout process or on the customer’s purchase order.
• Shipping times and fees will be specified during checkout. We are not responsible for delays caused by the manufacturer, third-party carriers or unforeseen circumstances.
• Risk of loss and title for the products are passed to you upon delivery to the carrier.

Warranty and Returns

• Our products come with a warranty determined by the manufacturer. Contact us or refer to the product page for specific information.
• Returns are accepted within 30 days of purchase, provided the product is in its original condition and packaging. Shipping costs and restocking fees for returns are the responsibility of the customer unless the return is due to a defect or error by Atex Sierra.
• Products that are opened, used, or damaged by the customer are not eligible for return or refund.

Customer Support

• For product support, technical assistance, or warranty claims, please contact our customer support team at sales@sierracontrol.com.
• Our customer support team will respond to inquiries as quickly as possible during our regular business hours.

Limitation of Liability

• To the fullest extent permitted by law, Atex Sierra. is not liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our products or services.
• Our liability for any product defect or failure is limited to the purchase price of the product.

Intellectual Property

• All content, trademarks, logos, and other intellectual property on the Atex Sierra. Websites are the property of Atex Sierra or its licensors and may not be used without express permission.

Governing Law and Dispute Resolution

• These Terms and Conditions are governed by and construed in accordance with the laws of the State.
• Any dispute arising from or related to these Terms will be resolved in the courts of the State.

Changes to Terms

• Atex Sierra reserves the right to modify or update these Terms at any time. Any changes will be posted on our website, and the new terms will apply to any future orders.
  
  

Contact Us For any questions regarding these Terms or our products, please contact us at:

Sierra Instrumentation & Controls
AB/14, Nandanvan Industrial Estate,

Above HDFC Bank Teen Hath Naka, LBS Marg,

Opp Eternity Mall, Thane West, Maharashtra 400604